RN Exam Practice
Management of CareQuestion 671 of 2368

Staff on a unit are resisting a new documentation system. Which action should the nurse manager take first?

  1. Discipline staff who object
  2. Learn the underlying reasons for the resistance
  3. Tell staff that the change is not up for discussion
  4. Wait for the resistance to fade on its own
Show answer

Correct answer: Learn the underlying reasons for the resistance

Resistance is commonly tied to fear, lack of trust, or workload concerns, so understanding the cause comes first.

Source: Nursing Management and Professional Concepts, 2nd edition (Open RN, Chippewa Valley Technical College, 2024), Leadership and Management: Change Management. Licensed under CC BY 4.0.

Practice the topic "Management of Care"

Questions last reviewed: 18 October 2026