Management of CareQuestion 670 of 2368
A hospital is considering hiring an outside consulting firm as the change agent. Which statement describes a disadvantage of an external change agent?
- They lack understanding of the agency's history, procedures, and personnel
- They are bound by the organization's culture, politics, and traditions
- They cannot offer a different perspective on how the agency operates
- They are unable to challenge the status quo within the organization
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Correct answer: They lack understanding of the agency's history, procedures, and personnel
External change agents bring a fresh perspective but may not understand the agency's history, procedures, or staff.
Source: Nursing Management and Professional Concepts, 2nd edition (Open RN, Chippewa Valley Technical College, 2024), Leadership and Management: Lippitt’s Seven-Step Change Theory. Licensed under CC BY 4.0.
Practice the topic "Management of Care"Questions last reviewed: 18 October 2026