Management of CareQuestion 79 of 2368

Under the Just Culture model, a nurse followed every medication check but gave the wrong drug because of look-alike labels. How should the manager respond?

  1. Report the nurse to the state Board of Nursing for the medication error
  2. Require substance abuse counseling for the nurse in order to keep the license
  3. Terminate the nurse's employment because a wrong drug was given to a client
  4. Console the nurse and consider changes in training, procedures, and processes
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Correct answer: Console the nurse and consider changes in training, procedures, and processes

A simple human error is managed by consoling the individual and fixing the process that allowed it.

Source: Nursing Fundamentals, 2nd edition (Open RN, Chippewa Valley Technical College, 2024), Safety: Just Culture. Licensed under CC BY 4.0.

Practice the topic "Management of Care"

Questions last reviewed: 18 October 2026